Why the coin you pay with matters
Bitcoin, Ethereum, Litecoin, Solana and Tron are public ledgers. Anyone can look up an address and see every payment it ever made, in both directions, forever. That is not a flaw; it is the design.
The consequence for a purchase like this:
- You buy BTC on an exchange that holds your identity documents.
- You send some to our deposit address.
- Anyone who can see both sides — the exchange, or anyone who obtains its records — can connect your verified identity to that payment, and therefore to the number.
Monero does not work that way. Amounts are hidden, the recipient address does not appear on chain, and the sender is mixed with decoys. There is no public record connecting your payment to anything. That is why we accept it, and why we convert everything we receive into it.
We still accept the transparent coins. Most people pay in BTC or USDT and that is perfectly fine for most threat models. Just be clear about what it does and does not hide: it hides you from us, not from someone reading the chain.
Getting XMR without undoing the point
Ranked by how much of the privacy property survives.
- Buy it directly, peer to peer. Strongest and slowest. Cash or a bank transfer to an individual, coins straight to your own wallet. No identity in the chain at any point.
- Swap another coin for XMR at an instant exchanger. The common route. No account, no identity check, minutes. The swap itself is visible on the source chain, so where the source coins came from still matters.
- Buy XMR on a verified exchange and withdraw it. Convenient, and the weakest of the three: the exchange knows the withdrawal was yours and knows the destination. From your own wallet onward the trail stops, which is still a large improvement on paying in BTC directly.
Whichever route, send to your own wallet first, then pay from there. Paying us straight from an exchange withdrawal ties the exchange record to the payment, and some exchanges also block withdrawals to addresses they flag.
What happens when you pay
Concretely, on this service:
- You open a top-up for an amount in dollars and pick the coin. We generate a one-time deposit address for that payment only.
- The rate is held for 30 minutes. Pay inside that window and you get the credit shown. Pay later and we credit what the coin is worth on arrival — never less than what actually landed.
- We watch the address. The panel moves through waiting → seen → confirming → credited on its own; nothing to click.
- The balance moves once the required confirmations are in. Then you order the line, which goes live in about a minute.
| Coin | Typical confirmation wait | Notes |
|---|---|---|
| XMR Monero | 2 to 20 minutes | Ten confirmations. The private option, and what we settle in. |
| LTC Litecoin | 5 to 15 minutes | Cheap fees, fast. The pragmatic transparent choice. |
| BTC Bitcoin | 10 to 60 minutes | Fees and waits move with congestion. |
| ETH Ethereum | 1 to 5 minutes | Fees depend on network load. |
| TRX / USDT TRC-20 | Under a minute | Cheapest fees of the lot. Fully public. |
| SOL Solana | Under a minute | Fast and cheap; fully public. |
The two mistakes that lose money
1. Sending to an old address
Every deposit address is generated for one payment and retired afterwards. Sending to one you used last month means the coins go somewhere nobody is watching for you. This is the single most common way people lose a payment, and it is unrecoverable — not a policy, a property of the chain.
2. Sending on the wrong network
USDT exists on several chains. Sending TRC-20 tokens to an ERC-20 address, or the reverse, destroys them. Copy the network from the payment page, not from memory, and if the page says TRC-20 then the withdrawal screen on your side must say TRC-20 too.
Neither of these can be reversed. We do not hold the keys to an address nobody is watching, and no one can un-send a transaction. Copy the address and the network from the payment page every single time, even when it feels unnecessary.
Things that are not problems
- Paying a bit less than quoted. We credit what arrived. Top up the difference later.
- Paying a bit more. Also credited. Nothing is returned to sender.
- Paying after the rate window. The credit is recalculated at the rate on arrival. You never lose the payment.
- A slow confirmation. Congestion happens; the panel keeps watching and credits when it clears.
Why there is a balance at all
A line renews every month. Paying on chain every month would mean a transaction fee and a confirmation wait every time, which is worse for you and for us.
So you hold a balance in dollars, topped up when convenient, and renewals draw from it silently. Practical notes:
- Crypto price moves do not touch it. Once credited it is dollars. If the coin doubles, your balance is unchanged, and the same when it halves.
- It does not expire. It is still there next year.
- It is service credit, not a deposit account. Getting it back out is limited to the case described in the refund policy: an unspent top-up, within 14 days, to an address you give us.
- Keep enough for the next renewal. A failed renewal gives 3 days of grace, then the line releases itself.
What is left on our side
An honest inventory of what a payment leaves behind here:
- The deposit address we generated, the coin, the expected amount, what arrived and when.
- A ledger line on your account: credited, then spent on this or that.
- Nothing about where it came from beyond what the chain itself shows, which for Monero is nothing.
There is no name, no e-mail, no card and no billing address, because none of those are collected anywhere in the product. The full list of what exists, including what we could be compelled to produce, is in the privacy policy.
Questions
Why do you prefer Monero?
Because a public ledger undoes an anonymous purchase. With BTC or USDT, anyone who can see both the exchange record and the chain can connect a verified identity to the payment. Monero hides amounts, sender and recipient, so there is no public record to connect.
Do I have to pay in Monero?
No. We accept eight currencies and most people pay in BTC, LTC or USDT. Monero is the strongest option for the payment trail, not a requirement.
What if I send the wrong amount?
Underpayments are credited for what arrived rather than rejected, and overpayments are credited too. Nothing is returned to sender, and nothing is lost.
How long until my balance updates?
From under a minute on Tron or Solana to an hour on a congested Bitcoin network. The payment page tracks the status by itself; you do not have to refresh or tell us anything.
Can I get my balance back in crypto?
Only in one case: a top-up you have not spent, within 14 days, sent to an address you give us, minus the network fee, once per account. Beyond that it stays as service credit — it does not expire.
Do you keep my wallet address?
We keep the deposit address we generated and what landed on it. We never ask for your address and do not store one, except for the single cash-out case above, where you give it to us at the time.
Written by the people who run the service, updated 11 June 2026. If something here is wrong or out of date, tell us — we fix guides faster than we fix code.