Terms of service

1Who you are dealing with

In shortWe rent virtual phone numbers and route calls and messages to a browser panel. We are not a carrier, a bank or an anonymity service.

NoKYCPhone is a virtual phone number service operated at nokycphone.com by the operator of nokycphone.com (« we », « us »). Using the service means you accept these terms. If you do not accept them, do not create an access key and do not send a payment — nothing here binds you until you do.

We resell allocations from licensed carriers and numbering operators in each country, and we run the panel, the API and the routing on top. We are not the carrier ourselves, we do not hold a telecoms licence in your country, and we are not a bank, a wallet or a payment institution.

We are also not an anonymity service. We ask for nothing and store as little as the job allows — that is set out in the privacy policy — but a phone number is a public identifier that traverses carrier networks we do not control. Anyone you call or text sees the number, and the carriers in the path keep their own records.

The full name and registered address of the operating entity are provided on request through contact, and to any authority that asks through the channel described in that page.

2Your access key is the account

In shortA 28-character key is the only credential. There is no e-mail, no reset and no identity check — so there is also no way for us to give it back.

When you create an access key we generate 28 random letters and digits. That string is the account. We store only a hash of it, the same way a password is stored, so we cannot read it back, print it or mail it to you.

• There is no recovery. No security question, no e-mail reset, no support call that restores access. If the key is lost, the lines under it keep running until they expire and then release themselves, and nobody can reach them.
• Anyone holding the key is you. Treat it like a private key: a password manager, a paper copy, or both.
• We will never ask for it. Not by message, not on a support thread, not on a page that is not the panel. Anyone who does is not us.
• You may rotate the key from the panel at any time, which invalidates the old one and signs out every other session.

You are responsible for everything done through your key, including by someone you gave it to. Because we hold no identity, we have no way to tell the difference and will not arbitrate between people sharing one.

3What you are actually buying

In shortA monthly rental on a number, plus routing of its calls, SMS and voicemail into the panel and the API. Nothing about the number becomes yours.

A subscription gives you, for the period you paid:

• Exclusive use of one number for the duration. It is not shared with another customer while it is yours, and it is not recycled to someone else until a quarantine period has passed after release.
• Inbound SMS and calls delivered to the panel, the API and any webhook you register.
• Outbound SMS at $0.08 per segment, drawn from the balance, and outbound calls where the country allows them.
• Voicemail with recording and transcription, and the optional AI add-ons you switch on per line.

You do not acquire the number itself. Number ranges belong to national numbering plans, are allocated to carriers under licence, and are never property. You cannot port a line away from us, resell it as your own allocation, or register it as a company number in a public register on the basis of this contract.

Numbers are sold by type (mobile or landline) and by country. Which services accept which type is decided by those services, not by us: section 4, « What we do not promise about third-party services ».

4What we do not promise about third-party services

In shortWe sell a working number. We cannot promise that a given app, bank or exchange will accept it — that is their decision and it changes without notice.

Most senders deliver to our ranges, which is the whole point of using real national allocations rather than a relay. But some services keep lists of number ranges they refuse, and those lists change weekly and are never published.

• We do not guarantee that any particular service will accept any particular number.
• We do not guarantee that a service which accepts a number today will still accept it next month.
• Banks, government portals and some regulated platforms run identity checks that no virtual number can pass, by design.

What we do instead: if a service refuses your line, we swap it for another number free of charge within 7 days of activation — see the refund policy for how, and for what happens after those 7 days.

5Prices, balance and paying in crypto

In shortYou top up a balance in crypto; orders and renewals draw from it. Prices are USD. Nothing is charged to a card, and there is no invoice to pay later.

Every price on the site is in US dollars and includes what it says it includes. A first period also carries a one-time $10.00 activation per line, never charged again on renewal. Quarterly billing takes 10% off the monthly rate, yearly 25%. Premium number patterns add $4.90 a month; AI add-ons are priced per line and per month in the panel.

Payment works in one direction only:

1. You open a top-up and we generate a one-time deposit address in one of the currencies we accept.
2. The rate is held for 30 minutes. Pay inside that window and you get the quoted credit; pay later and we credit what the coin is worth on arrival.
3. Once the required confirmations are in, the balance moves. Orders and renewals then draw from the balance.

• Deposit addresses are used once. Sending to an old address is the fastest way to lose a payment; we cannot recover funds sent to a retired address or on the wrong network.
• Underpayments are credited for what arrived, not rejected. Overpayments are credited too.
• The balance is service credit, not a deposit account. It earns nothing, we do not hold it on your behalf as a financial service, and cashing it out is limited to the cases in the refund policy.
• We settle received funds to Monero on our side. That is an operational choice about our own treasury and changes nothing about what you paid.

6Renewal, grace period and release

In shortLines renew automatically from the balance. If the balance is short, the line stays reachable for 3 days, then releases itself and is gone.

Auto-renew is on by default and can be switched off per line, in one click, at any time. There is no notice period and no cancellation fee: switching it off means the line simply ends at the date already paid for.

When a renewal falls due:

1. If the balance covers it, we charge it and the line continues. The panel and the API show the new expiry.
2. If it does not, the line enters a grace period of 3 days. It keeps receiving; the panel says so in red and the number.grace webhook fires.
3. If the balance is still short at the end of grace, the line is released. It stops receiving immediately, its messages and voicemail are deleted, and the number returns to the carrier pool.

A released number cannot be recovered, not even minutes later, and not by paying more. Quarantine before reallocation is set by the carrier, not by us, and can be as short as 30 days. If a number matters to you, keep the balance topped up.

You may release a line yourself at any time from the panel or the API. That is immediate and final, and the unused part of the period is not refunded — see the refund policy.

7How a line may be used

In shortNormal personal and business use. The hard limits are in the acceptable use policy, and they are short: no fraud, no harassment, no bulk messaging, nothing that targets a child.

The acceptable use policy is part of this agreement. It lists what a line may not be used for, and we have kept it short and concrete on purpose, because a vague list is one that gets enforced arbitrarily.

Two points that surprise people, so they are here as well as there:

• Verification codes are a normal use. Signing up to a service under a number that is not tied to your identity is the reason this product exists, and we do not treat it as suspicious.
• Bulk and A2P messaging is not. Sending marketing, notifications or anything at volume from a retail line gets the range blocked by carriers within hours and burns it for every other customer on it. That is a cut without refund.

You are responsible for complying with the law that applies to you, including any rule about recording a call or about using a number in a country where you are not resident. We do not give legal advice and cannot tell you whether a use is lawful where you are.

8When we suspend or cut a line

In shortThree reasons only: a credible abuse report, a carrier demand, or a legal order. We say which one applies, unless the law forbids it.

We can suspend or terminate a line, and in serious cases the whole access key, when:

• we receive a credible report that it is being used for something on the acceptable use policy list;
• a carrier or numbering authority demands it, which happens when a range is being abused or when a country changes its rules for virtual allocations;
• a lawful order from a competent authority requires it.

What we do in each case:

• We tell you in the panel which of the three applies, and what the line was reported for, unless an order specifically forbids us to say anything.
• For anything that is not clear-cut, we suspend first and ask, rather than terminate. A suspension is reversible; a release is not.
• A termination for cause carries no refund of the period in progress or of the balance spent on it. The unspent balance remains available under the refund policy.

If you think a suspension is wrong, say so through contact with the line and what you use it for. We do reverse them, and we would rather reverse one than lose a customer to an automated report.

9Availability, incidents and the absence of an SLA

In shortWe publish real uptime and every incident, and we aim high. We do not sell an SLA, and you should not put a line where a lost message costs you something irreversible.

Our actual record, computed rather than claimed, is on the status page, with every incident since the service opened and the uptime it cost. We think that is worth more than a number in a contract.

What we do not offer is a service level agreement with credits. This is a low-cost, no-identity service resting on carriers we do not control; promising a compensated uptime figure would be a promise we could not keep, and the price would have to carry it.

In practice:

• Messages can be delayed or lost by carriers in the path. Most delays are minutes; some messages never arrive at all, and no provider anywhere can prevent that.
• Emergency numbers do not work from our lines, in any country. A virtual number cannot carry a verified location, which is what an emergency service needs. Keep a real line for that.
• Do not use a line as the only recovery factor on an account you cannot afford to lose. Keep a second factor that does not depend on us, and on any single provider.

10What we are liable for

In shortUp to what you paid us in the last three months. Not for what someone else does with a message that arrived late, or did not arrive.

To the extent the law where you are allows it:

• Our total liability to you, across everything, is capped at the amount you paid us over the three months before the event. For most customers that is well under a hundred dollars, and it is deliberately proportionate to what this service costs.
• We are not liable for indirect or consequential loss: a lost account, a missed opportunity, a deal that fell through, data you could not reach because a code did not arrive.
• We are not liable for the acts of carriers, numbering authorities or the services you use the number with, including a service that refuses, bans or closes an account because of the number you gave it.
• Nothing here excludes liability that cannot be excluded by law, including for fraud or for death and personal injury caused by negligence.

The service is provided as it is. We do not warrant that any particular message will arrive, that a number will be accepted anywhere, or that the service will be uninterrupted.

11Changes to the service and to these terms

In shortPrice changes never touch a period already paid. Terms change with 30 days notice in the panel, except for fixes that only protect you.

Prices. We can change prices for new orders and for future renewals. A period you have already paid is never repriced. A renewal at a higher price is shown in the panel before it is charged, and auto-renew stays one click from off.

These terms. We post a changed version here with a new date, and we announce it in the panel at least 30 days before it applies, except where a change is required by law or only removes an obligation from you. Continuing to use the service after that date is acceptance. Previous versions are kept and sent on request.

The service. Countries, types and add-ons come and go as carriers change what they will allocate. If a country we sell you stops being available, your existing line runs to the end of its paid period and we offer you a swap to another country rather than a stranded line.

12Law, disputes and the practical route

In shortTalk to us first — nearly everything ends there. Formally, the law of the place of operation applies.

Before anything formal, write to us through contact with the line, the date and what happened. We answer every message, we reverse decisions that were wrong, and in the overwhelming majority of cases that is the end of it.

This agreement is governed by the laws of the place where the service is operated, without regard to conflict of law rules. If you are a consumer in a country whose law gives you rights that cannot be contracted away, those rights are unaffected by this clause and you keep the right to bring a claim where you live.

If part of this agreement is held unenforceable, the rest continues to apply. Failing to enforce a clause once is not a waiver of it.

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This document was last changed on 21 September 2026 and applies from 21 September 2026. Previous versions are kept and sent on request. Questions about any clause go to contact — we answer them in plain words, with the clause number.